Privacy Policy

TSHOMO DIVINE TRAVELS (PTY) LTD

PRIVACY POLICY

1. Introduction

1.1 Tshomo Divine Travels (Pty) Ltd (“the Company”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our partners, clients, and travellers.

1.2 This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. Scope of Policy

2.1 This policy applies to:

  • International travel agents, DMCs, incentive houses, and corporate partners
  • Travellers whose personal information is shared with us
  • Any individual interacting with Tshomo Divine Travels

3. Definition of Personal Information

3.1 “Personal Information” means any information relating to an identifiable individual, including but not limited to:

  • Full names and surnames
  • Contact details (email, phone number)
  • Passport details
  • Nationality and country of residence
  • Travel preferences and itineraries
  • Emergency contact details

4. Collection of Personal Information

4.1 We collect personal information in the following ways:

  • From Partners when making bookings
  • From completed booking forms
  • From email or WhatsApp communication
  • From website inquiries (if applicable)

4.2 We only collect information that is necessary to provide our services.

5. Purpose of Processing Personal Information

5.1 Personal information is collected and processed for the following purposes:

  • To prepare quotations and itineraries
  • To confirm bookings and reservations
  • To communicate with partners and travellers
  • To share booking details with suppliers (hotels, transport providers, etc.)
  • To comply with legal and regulatory requirements

6. Sharing of Personal Information

6.1 Personal information may be shared with:

  • Accommodation providers
  • Transport providers
  • Tour operators and activity providers
  • Government authorities where required

6.2 All third parties are required to treat personal information as confidential.

6.3 We do not sell or distribute personal information for marketing purposes to third parties.

7. Cross-Border Data Transfers

7.1 Due to the nature of international travel, personal information may be transferred across borders.
7.2 By engaging our services, the Partner consents to such transfers where necessary to fulfill travel arrangements.

8. Consent

8.1 By submitting personal information to Tshomo Divine Travels, the Partner confirms that:

  • They have obtained consent from the Traveller(s)
  • They are authorised to share such information
  • The information provided is accurate and complete

9. Data Security

9.1 We take reasonable technical and organisational measures to protect personal information from:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure

9.2 While we take all reasonable precautions, no data transmission can be guaranteed to be completely secure.

10. Retention of Information

10.1 Personal information will be retained only for as long as necessary:

  • To fulfill the purpose for which it was collected
  • To comply with legal, accounting, or reporting requirements

11. Rights of Data Subjects

11.1 In terms of POPIA, individuals have the right to:

  • Access their personal information
  • Request correction or deletion of personal information
  • Object to processing of personal information
  • Withdraw consent at any time

11.2 Requests must be submitted in writing to the Company.

12. Direct Marketing

12.1 By entering into an agreement with Tshomo Divine Travels, the Partner consents to receiving:

  • Newsletters
  • Marketing communication
  • Promotional offers

12.2 The Partner may opt out at any time by written request.

13. Cookies and Website Use (If Applicable)

13.1 If the Company operates a website, cookies may be used to enhance user experience.
13.2 Users may disable cookies in their browser settings.

14. Breach Notification

14.1 In the event of a data breach, the Company will take reasonable steps to:

  • Notify affected parties
  • Notify the Information Regulator where required

15. Contact Details

For any privacy-related queries or requests:

Tshomo Divine Travels (Pty) Ltd
2709 Mokhele Road
Vosloorus, 1475
 info@tdtravels.co.za
 +27 68 108 9048

16. Updates to Policy

16.1 Tshomo Divine Travels reserves the right to update this Privacy Policy at any time.
16.2 Updated versions will be communicated where necessary.

17. Governing Law

17.1 This Privacy Policy is governed by the laws of the Republic of South Africa, including POPIA.